🛟 Help & Support

Need help? There are a few different ways to get answers depending on what you need.

💬 Game Help

For general Minecraft or TownyAge questions, check out #game-help in Discord.

This is a community help channel, so both staff and other players can help answer questions.

It's a great place for things like:

Someone else may have had the exact same question!

If you need help directly from staff, use the #tickets channel in Discord.

Click the option to create a ticket and you'll receive a private space where you can talk with the staff team.

Tickets are a better choice for things that shouldn't be handled in a public channel, including:

When reporting a problem, include as much useful information as you can.

Depending on the issue, this might include:

You don't need to have all of this information to ask for help, but additional details can make it much easier to figure out what happened.

If you have a question or concern about a moderation decision, please create a ticket rather than arguing about it in public chat.

A ticket gives both you and staff a better place to review what happened and discuss the situation.

Not everything needs a support ticket!

The TownyAge Discord also has social channels where you can hang out, talk with other players, share things, and participate in the community.

Use #game-help when you have a general gameplay question and #tickets when you specifically need staff assistance.

When in doubt, asking for help is always okay.